Heavenly Holistics customer
Terms and Conditions
· Booking
To secure a booking with Heavenly Holistics a £25 non-refundable deposit will be required, this will be deducted from the final amount.
Full payment is required 7 days before the pamper party, failure to pay by due date may result in your booking being terminated.
If the booking is made with less than 7 days to the pamper party, then payment in full will be required at the time of booking.
A minimum of two hours treatment time is required for all bookings.
After the booking has been confirmed, we will endeavour to accommodate changes but they cannot be guaranteed.
If free parking is not available, then the host, as named on the booking will be required to cover these expenses or provide a parking permit if necessary.
Please make us aware if any of the guests are pregnant or have any medical conditions at the time of booking, as not all treatments may be suitable.
All participants will be required to complete a consent and consultation form prior to treatments being performed.
· On the day
You can expect your therapist to arrive 15-30 minutes before the party starts to set up.
Please allow sufficient space for your therapist to work, bearing in mind they will need space for a massage couch and to move around the couch.
Your therapist will need access to a sink.
All equipment will be provided by your therapist.
Please ensure all guests are ready for their treatments on time. We cannot guarantee that the therapist will be able to stay longer than the scheduled party time. Delays of 15 minutes or more will be charged at £15 per 15 minutes. Alternatively, treatment/s may need to be cut short.
If your therapist is 15 minutes or more late and they cannot stay to make up the lost time or you or your guests cannot stay later than the scheduled party time, then you may request a refund for any lost treatments.
· Cancellations
If the party is cancelled at least 7 days before it commences, then all monies paid will be refunded minus the deposit.
If the party is cancelled at least 48 hours before it commences, then 50% of the total cost will be refunded minus the deposit.
If the party is cancelled with less than 48 hours notice, then no monies will be refunded.
In the unlikely event that your therapist fails to arrive or we have to cancel, then a full refund will be given, including the deposit.
Contact details
Telephone
07711667545
natalie@heavenlyholisticspamper.co.uk